Q. What is an urgent care center?
A. An urgent care center is used for episodic care for patients with sudden medical conditions that require treatment usually within 24 hours. When experiencing a non-life threatening situation (but could lead to a potentially harmful outcome if not treated when immediate attention is required), a patient can receive treatment at NUC rather than seeking treatment at an emergency room. Patients should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, please call 911 right away.
Q. What do I need to bring with me?
A. Please bring a photo ID and your insurance card with you. Also, please bring a list of your current medications.
Q. Is x-ray available?
A. Yes. We have x-ray facilities on site with x-ray technicians on staff available 24/7.
Q. Must I make an appointment?
A. No appointment is ever needed.
Q. How soon will I be seen?
A. Unlike hospital emergency rooms, patients are seen in a very short time; often immediately, depending upon the seriousness of the complaint.
Q. What Ultrasound services do you provide?
A. At this time we have Point of Care Ultrasound (POCUS). POCUS is used in real-time, at the bedside, as an adjunct to the patient’s history and physical exam to evaluate for certain conditions. It is performed if the treating provider feels it is clinically appropriate. We do not perform comprehensive ultrasound services ordered by your doctor.
Q. What forms of payment do you accept?
A. We accept:
- Visa
- MasterCard
- Discover
- Check
- Cash
- AMEX
- Apple Pay
Q. Will my health insurance pay for my visit?
A. Since there are many medical plans available through numerous insurance companies, we can not know what your particular Plan will pay. It will depend upon your coverage, co-pay, and deductible. Please check with your own insurance company if you are unsure.
Q. What about my co-pay, must I pay it at the time of my visit?
A. We ask that you pay your co-pay at the time of service. The amount is usually located on the front of your insurance card as specialist or urgent care.
Q. How can I get a copy of my medical records?
A. Records can be sent to you or your family doctor upon request and proper identification. There may be a charge for this service. Please call 302 738-4300 for further information.
Q. What type of Covid testing do you provide?
A. At our facility, both rapid antigen and PCR testing can be done. Rapid testing results are completed in approximately 15 minutes. PCR testing takes about 25 minutes and is the gold-standard in point-of-care testing. Patients who are sick and are exhibiting symptoms will be seen and evaluated by a medical provider. PCR testing may be used if your provider determines that it is necessary.
Q. Do you provide sports physicals?
A. Yes, for patients 25 years and under. Please bring any necessary paperwork with you and have the forms completed to the best of your ability prior to your arrival. The cost of a sports physical at our facility is $40.00. We do not take insurance for physicals.
Q. Do you provide pre-employment physicals?
A. No. We do not provide pre-employment physicals. Tuberculosis screening is available.
Q. Do you provide D.O.T. physicals?
A. No. At this time, we do not provide D.O.T. physicals.
Q. Do you see worker’s compensation injuries?
A. We see patients for the initial, acute injury. After that, please contact your employer to find out where you should be seen based on your employer’s contract with local occupational health facilities. We do not fill out unemployment or work-related injury papers at our facility.
Q. What types of vaccines do you offer?
A. We currently offer the tetanus vaccine for patients with acute injuries.
Q. Do you provide drug screening?
A. No, we do not provide drug screening at our facility.
Q. What if I am seen at your facility and I am not getting better?
A. Please call us and let us know how you are doing and we’ll address your concerns.
Q. How long is the wait?
A. Our wait time will vary depending upon how many patients are being seen at the time of your visit. However, our patients are generally able to be seen within approximately one hour. During busy times, making an appointment online will help expedite your visit.
Q. What if I don’t have insurance?
A. We will never turn a patient away due to lack of insurance.
Q. How do I pay a bill?
A. To pay a bill, please call (302) 352-0517
Q. How do I access my labs?
A. You can access labs that were sent out to LabCorp either through the LabCorp patient portal https://patient.labcorp.com/landing or by stopping by our facility and picking up a copy.
Q. What type of onsite laboratory testing do you offer?
A. We offer the following rapid testing for infection: influenza (flu), mononucleosis (mono), strep, and urinary tract infection testing (UTI). We are now excited to offer rapid bedside blood lab testing including: kidney functions, blood sugar, electrolytes and hemoglobin/hematocrit (for anemia). We also offer pregnancy testing. We are also able to send other labs to LabCorps for advanced testing, such as urine cultures, throat cultures, and testing for sexually transmitted infections.